Overview
We focus on designing fireplaces, combining traditional solid creative techniques with modern innovative ideas to create a unparalleled fireplace that allows you to enjoy the lifelike flames and warm heat, and feel more comfortable than ever before. Multi-color real flame and diversified effective functions will make you inseparable from it, includes nearly effortless installation and easy operation. In addition, we also provide a year of warranty service and lifelong after-sales service, whether from experience to use and then to after-sales, we will give you the most satisfactory service.
[High Efficient Design]
During the cold season, the fireplace has two power settings (750W/1500W) to meet the heat supplement of 400 square feet, which can quickly warm up the room. The heater can be turned off during the warm season, and the pulsating flame can be used to decorate the room, so this fireplace heater is available all year round.
[Multiple Practical Functions]
This fireplace has a timer for 1 to 9 hours, maintains a adjustable thermostat ranging from 71°F to 99°F, and keeps the low noise at night for a comfortable and cozy sleep environment. In addition, the fireplace has a high-tech LED screen, and all functions can be operated through the control panel on the screen.
[Diverse Flame Effect]
13 flame color effects with 13 ember bed colors, 5 level of charcoal bed brightness adjustment, 5 flame intensity settings create the most authentic and unparalleled flame effects, bringing a high quality home environment and a comfortable atmosphere to you.
[Dual Mounting System]
It can be recessed to save space, or wall-mounted to enhance the beauty of your home. You can choose between the two methods according to your needs. No matter which installation method is used, only one or two people can complete it in a short time. Please refer to the user manual for details.
Thanks for your purchasing!
We will have your new fireplace delivered to you shortly!
Flameline offers free shipping and ships online orders within the continental US. Shipping to Hawaii, Alaska, Guam, Virgin Islands and Puerto Rico requires extra cost.
Order delivery in 2 business days from the time your order has been processed. We can provide a tracking number if you ask for it. Orders containing multiple products will be divided into separate shipments. Orders will take up to 48 hours to process and may not ship until the following business day. The EXPRESS DELIVERY is affected by weather conditions, holidays and distribution capacity of the logistics company.
Most Flameline products ship for free. Please check the product page for the item you wish to purchase for further details about potential shipping costs.
Please note that if your new electric fireplace has already been shipped and needs to be delivered to a different address (whether you simply need to change the location or have made an error in providing your address) there will be an additional recall fee. So, please check your address carefully. And you can also email us to change the address in time.
Have questions about our shipping policy? Contact us today and we'll be happy to help.
Contact us: info@luxstarhomeproducts.com
Flameline hopes you love your new electric fireplace, but we also want you to be completely satisfied. If you're not entirely happy with your purchase, you can return it within 30 days. Any product purchased through Flameline will adhere to our return policy. Details are as follows:
Returns
We have a 30-day return policy. To qualify for a return, your item must be in the same condition as you received it, unworn, and with tags. You will also need to provide a receipt or proof of purchase.
To initiate a return, you can first contact us through customer service or email at info@luxstarhomeproducts.com. Please note that returns must be initiated through customer service. If your return request is accepted, we will send you a return shipping label, which you can affix to the box and then arrange for pickup with the courier. Items returned without prior authorization will not be accepted. Feel free to contact us at info@luxstarhomeproducts.com if you encounter any issues with returns.
Damages and Issues
During transit, packages may encounter damage, resulting in product damage. Please inspect your order upon receipt, and if items are defective, damaged, or if you receive the wrong item, contact us immediately so we can assist you.
Exceptions/Non-returnable items
We only accept returns for items purchased directly through our website. If you purchased through an authorized dealer, please contact them directly. Additionally, we do not accept returns for gift cards.
Refunds
Once the returned item is received, it will be inspected, and if deemed to be in good condition, we will process the refund within 10 business days of receiving the return. Please note that your bank or credit card company may also require some time to process and post the refund. If more than 15 business days have passed after we approve your return, please contact us at info@luxstarhomeproducts.com
Have questions about our return policy? Please contact us, and we'll be happy to assist you.
- Choosing a selection results in a full page refresh.